UX design for charities and not-for-profits.
Built around real people.
UX design for charities and not-for-profits.
Built around real people.
UX design for charities and not-for-profits.
Built around real people.
Decent Studio is a Bath-based UX and product design studio, working with charities, not-for-profits, and purpose-driven organisations to create digital experiences that work for the people who matter most.
Decent Studio is a Bath-based UX and product design studio, working with charities, not-for-profits, and purpose-driven organisations to create digital experiences that work for the people who matter most.
What I do.
The core services.
UI & UX Design.
A digital experience your users actually understand.
Clear, accessible design built around the people using it — from the first wireframe to the final screen.
User Research.
Real insight into what your users need.
Before anything gets designed, I find out what your users actually think, feel, and struggle with.
Journey Mapping.
A shared understanding of where users get lost.
I map out the full experience from your user's point of view.
UX Audit.
A clear picture of what's not working — and why.
I review your existing product or website, identify where users are getting lost, and hand you a prioritised list of what to fix first.
Hear what my customers are saying.
Jac Stone
Director - MiStone marketing
"Luke completely transformed our homepage – it’s fresh, engaging and exactly what we needed. He made the whole process easy and enjoyable."
What I do.
The core services.
UI & UX Design.
A digital experience your users actually understand.
Clear, accessible design built around the people using it — from the first wireframe to the final screen.
User Research.
Real insight into what your users need.
Before anything gets designed, I find out what your users actually think, feel, and struggle with.
Journey Mapping.
A shared understanding of where users get lost.
I map out the full experience from your user's point of view.
UX Audit.
A clear picture of what's not working — and why.
I review your existing product or website, identify where users are getting lost, and hand you a prioritised list of what to fix first.
Hear what my customers are saying.
Jac Stone
Director - MiStone marketing
"Luke completely transformed our homepage – it’s fresh, engaging and exactly what we needed. He made the whole process easy and enjoyable."
Common problems. Sorted.
You don't need to know what UX design is to know that something isn't working. Maybe your website feels confusing, people aren't taking the actions you hoped, or you've got a digital idea but don't know where to start. That's where I come in.
My website isn't working the way it should
People are visiting but not staying, engaging, or finding what they need. I'll dig into why, identify where things are breaking down, and redesign the experience so it actually works for the people using it.
I want more people to take action
Whether that's buying, signing up, getting in touch, or simply spending more time with your product — I design journeys that feel natural and remove the friction that stops people from following through.
I need a new digital product or website
Got an idea but not sure how to bring it to life? I'll work with you from the very beginning — understanding your users, shaping the concept, and designing something that genuinely serves the people you're trying to reach.
I know something's wrong but I'm not sure what
Sometimes you just know the experience feels off. I can come in, review what you have, and give you a clear picture of what's working, what isn't, and what to do about it.
I need to understand my users better
You know your product, but you're not sure you truly know the people using it. I can help you find out — through research, interviews, and testing — so every decision you make going forward is grounded in something real.
I have a project with a clear brief
Got a defined piece of work with a clear start and end? I work on a project basis with a fixed scope and timeline — so you know exactly what you're getting and when.
I'm not sure where I'm based matters
I'm based in Bath but work with clients across the UK. Happy to explore workshops, kick-offs, or key moments in a way that suits everyone!
I need to make every penny count
Good design doesn't have to mean big agency prices. I work with organisations of all sizes and am happy to have an honest conversation about budget early on — so we can figure out what's possible and make sure you get the most value from every penny spent.
What I do.
The core services.
UI & UX Design.
A digital experience your users actually understand.
Clear, accessible design built around the people using it — from the first wireframe to the final screen.
User Research.
Real insight into what your users need.
Before anything gets designed, I find out what your users actually think, feel, and struggle with.
Journey Mapping.
A shared understanding of where users get lost.
I map out the full experience from your user's point of view.
UX Audit.
A clear picture of what's not working — and why.
I review your existing product or website, identify where users are getting lost, and hand you a prioritised list of what to fix first.
Hear what my customers are saying.
Jac Stone
Director - MiStone marketing
"Luke completely transformed our homepage – it’s fresh, engaging and exactly what we needed. He made the whole process easy and enjoyable."
Common problems.
Sorted.
My website isn't working the way it should
People are visiting but not staying, engaging, or finding what they need. I'll dig into why, identify where things are breaking down, and redesign the experience so it actually works for the people using it.
I want more people to take action
Whether that's buying, signing up, getting in touch, or simply spending more time with your product — I design journeys that feel natural and remove the friction that stops people from following through.
I need a new digital product or website
Got an idea but not sure how to bring it to life? I'll work with you from the very beginning — understanding your users, shaping the concept, and designing something that genuinely serves the people you're trying to reach.
I know something's wrong but I'm not sure what
Sometimes you just know the experience feels off. I can come in, review what you have, and give you a clear picture of what's working, what isn't, and what to do about it.
I need to understand my users better
You know your product, but you're not sure you truly know the people using it. I can help you find out — through research, interviews, and testing — so every decision you make going forward is grounded in something real.
I have a project with a clear brief
Got a defined piece of work with a clear start and end? I work on a project basis with a fixed scope and timeline — so you know exactly what you're getting and when.
I'm not sure where I'm based matters
I'm based in Bath but work with clients across the UK. Happy to explore workshops, kick-offs, or key moments in a way that suits everyone!
I need to make every penny count
Good design doesn't have to mean big agency prices. I work with organisations of all sizes and am happy to have an honest conversation about budget early on — so we can figure out what's possible and make sure you get the most value from every penny spent.
Step 1
Listen first, design second.
Before anything gets designed, I need to understand the people who'll actually use it. That means getting under the skin of your organisation, your users, and where things are currently breaking down - so everything that follows is built on something real.
Step 2
Make it make sense.
Every screen, every word, every interaction is considered. I design for clarity and accessibility, making sure nothing is added unless it earns its place. You'll see the thinking behind every decision.
Step 3
Design with intent.
I design pages that are clear, accessible, and easy to use. Every choice is made with real people in mind — nothing added unless it helps.
Step 4
Here for the long run.
Going live is the beginning, not the end. I stay involved — helping you respond to what your users do, making improvements as you learn, and making sure the work keeps working as your organisation grows.
My Process
Step 1
Understand the people
We start by learning who your users are and what they need from you. We listen carefully and look at things from their point of view, especially where things might feel unclear or overwhelming.
Step 2
We make things simpler
Next, we organise your content so people can easily find what they’re looking for. This is about removing confusion and making the experience feel calm and straightforward.
Step 3
We design with care
We design pages that are clear, accessible, and easy to use. Every choice is made with real people in mind — nothing added unless it helps.
Step 4
We support and improve
Once everything is live, we’re still here. We help with updates, changes, and improvements as your organisation and your users grow.
My Process
Step 1
Understand the people
We start by learning who your users are and what they need from you. We listen carefully and look at things from their point of view, especially where things might feel unclear or overwhelming.
Step 2
We make things simpler
Next, we organise your content so people can easily find what they’re looking for. This is about removing confusion and making the experience feel calm and straightforward.
Step 3
We design with care
We design pages that are clear, accessible, and easy to use. Every choice is made with real people in mind — nothing added unless it helps.
Step 4
We support and improve
Once everything is live, we’re still here. We help with updates, changes, and improvements as your organisation and your users grow.
Common problems. Sorted.
You don't need to know what UX design is to know that something isn't working. Maybe your website feels confusing, people aren't taking the actions you hoped, or you've got a digital idea but don't know where to start. That's where I come in.
My website isn't working the way it should
People are visiting but not staying, engaging, or finding what they need. I'll dig into why, identify where things are breaking down, and redesign the experience so it actually works for the people using it.
I want more people to take action
Whether that's buying, signing up, getting in touch, or simply spending more time with your product — I design journeys that feel natural and remove the friction that stops people from following through.
I need a new digital product or website
Got an idea but not sure how to bring it to life? I'll work with you from the very beginning — understanding your users, shaping the concept, and designing something that genuinely serves the people you're trying to reach.
I know something's wrong but I'm not sure what
Sometimes you just know the experience feels off. I can come in, review what you have, and give you a clear picture of what's working, what isn't, and what to do about it.
I need to understand my users better
You know your product, but you're not sure you truly know the people using it. I can help you find out — through research, interviews, and testing — so every decision you make going forward is grounded in something real.
I have a project with a clear brief
Got a defined piece of work with a clear start and end? I work on a project basis with a fixed scope and timeline — so you know exactly what you're getting and when.
I'm not sure where I'm based matters
I'm based in Bath but work with clients across the UK. Happy to explore workshops, kick-offs, or key moments in a way that suits everyone!
I need to make every penny count
Good design doesn't have to mean big agency prices. I work with organisations of all sizes and am happy to have an honest conversation about budget early on — so we can figure out what's possible and make sure you get the most value from every penny spent.
How we can help.
The core services.
UI & UX Design.
A digital experience your users actually understand.
Clear, accessible design built around the people using it — from the first wireframe to the final screen.
User Research.
Real insight into what your users need.
Before anything gets designed, I find out what your users actually think, feel, and struggle with.
Journey Mapping.
A shared understanding of where users get lost.
I map out the full experience from your user's point of view.
UX Audit.
A clear picture of what's not working — and why.
I review your existing product or website, identify where users are getting lost, and hand you a prioritised list of what to fix first.